Orders will be shipped to You on the same day the order is placed, or within 24 hours from the time You place your order. You will receive a shipping confirmation with tracking information once your order ships. We do not ship on holidays such as New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving and Christmas. We cannot guarantee delivery dates will be met because merchandise is occasionally a very limited supply and it may take additional days to process and ship.
Item must be in stock. Pre-order items will ship on or about their expected ship date.
Shipping Confirmation Emails
We will send you a shipping confirmation email when all or part of your order is shipped that will include the UPS tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment. You can also check the status of your order anytime by clicking on the Order Tracking link in the footer of every page on this site or by logging in to My Account and going to My Orders.
Shipping Multiple Packages
If your order includes several items, they may ship separately and at different times. So that we can deliver your purchases to you as efficiently as possible, items which ship from the same location are grouped together. Our shipping confirmation emails will let you know how much of your order has shipped.
Tracking Your Order
There are three easy steps to track your order:
- Click on the Order Tracking link in the footer of each page. You will need your order number, billing last name and billing zip code;
- Log in to My Account and go to the My Orders section;
- Choose which order you’d like to view and you will have an option to track the order.
You will receive a shipping confirmation email when all or part of your order is shipped. The email will include the UPS tracking number.
Delivering Your Package
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays. Your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information). Most items are available to ship in 1-2 business days unless otherwise noted. Shipping and handling costs may vary depending on the rates offered by our shipping carriers and the promotions we may run. We do our very best to provide fast, economical shipping to our customers!
If you have any questions or concerns regarding the shipment of your products please contact us at firstname.lastname@example.org
If Overnight or Expedited Shipping Services are needed it is important to contact us ASAP and also provide your phone number so that we may contact you with details or options. During normal business hours (8:30AM-5:30PM EDT) you may call us at 888-342-0444.
Feel free to contact us with any shipping questions you may have.